Heart wand Nala | blueberry muffin

Wands:
90% polyester, 10% wood

Wings:
80% polyester, 10% metal, 10% rubber

Masks:
90% polyester, 10% rubber

Crowns:
100% polyester

To keep your product looking good for a long time, please note the following:

Gentle cleaning: If dirty, please only wipe with a damp cloth. Do not use water or soap solutions to avoid damage.

Air dry: After cleaning, leave the product to dry in the open air. Avoid direct sunlight or heat sources.

Avoid moisture: Keep the product dry to prevent mold and stains.

No chemical cleaning agents: Do not use strong cleaning agents or disinfectants, as these could damage the material.

These tips will keep your product beautiful, easy to clean and ready for the next use.

Shipping and return conditions

Delivery times

Your goods are usually ready for dispatch within 3-5 days and are then handed over to our shipping service providers. We ship orders within the EU climate-friendly with DHL GoGreen to promote sustainable deliveries. Within Germany, the standard delivery time is around 2-4 working days.

As soon as your purchase leaves our warehouse, you will receive an email confirmation with the shipping information. If your package does not arrive within a maximum of 7 working days (Germany) or 14 working days (within the EU) despite confirmed shipping, please contact us at service@billylovesaudrey.com. Please note that there may be delays if there is a high volume of orders or at times such as Christmas.

Shipping within Germany:

Orders within Germany are free of shipping costs from an order value of 50 EUR. Please note that delivery is not possible on Sundays and public holidays.

Shipping within the European Union (EU):

For orders within the EU, we offer free standard shipping from an order value of EUR 80. Please note that delivery is not possible on Sundays and public holidays.

Shipping outside Europe

For Switzerland and other countries outside Europe, we charge a flat rate of 24.50 € (including VAT) for shipping. These shipping costs apply to every delivery. For all other countries, the shipping costs are shown during checkout. Please note that deliveries cannot be made on Sundays and public holidays. You are responsible for customs and import duties as well as customs clearance. Deliveries are made according to Incoterms 2020 DAP (Delivered at Place).

Returns within Germany and the EU

We want you to be satisfied with your purchase. Returns are possible up to 30 days after receipt of the goods.

• Within the first 14 days: You can return unused and unwashed items that are in their original packaging with label free of charge.

• After 14 days: You must bear the return costs yourself. Please keep the proof of postage, as we cannot accept any liability or provide a refund if the parcel is lost. If you wish to use our return label for a late return (day 15-30 after receipt of the shipment), the return costs of EUR 5.90 will be deducted from your refund amount.

You can request return labels for EU orders via our returns portal or manually by sending an email to service@billylovesaudrey.com . Please always state your order number.

Returns outside the EU

You must bear the return costs for orders outside the EU yourself. Please keep the proof of shipment, as we cannot accept any liability for the loss of the package and cannot provide a refund.

The processing of your return can take up to 5 working days after receipt of the goods. The refund will be made either to the original payment method or, at your option, as a voucher that you can use on your next order. As soon as we have received and processed your return, we will refund the corresponding amount or issue the voucher at your request.

Please note that when paying with Klarna, the total amount must first be transferred before we can refund the amount. If you register a return with Klarna, this will pause your invoice so that you do not receive any payment requests.

Contact and support

If you have any questions about your order, shipping or returns, our customer service team is always available to help. Feel free to contact us at: service@billylovesaudrey.com.